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Welcome to Optimalumatis. By accessing or using our website and services, you acknowledge that you have carefully read, understood, and agreed to be bound by the terms and conditions of this User Agreement. This Agreement sets forth your rights and obligations, defines the scope of our services, outlines our privacy practices, details the use of cookies, and describes how data is collected, processed, stored, and safeguarded. Please note that these terms and conditions apply to all users, regardless of where you are located, and they provide comprehensive guidance on how we manage data in alignment with applicable privacy laws and regulations.

This document is intended to be clear and transparent. We encourage you to review each section of this User Agreement meticulously. Should you have any questions or require clarification regarding any part of these terms, do not hesitate to contact us via our support channels.

Definitions and Interpretations

For the purpose of this User Agreement:

  • “User”, “You”, or “Your” shall refer to any individual or entity who accesses or uses any part of the services offered by Optimalumatis.
  • “Service” or “Services” refer to the services provided by Optimalumatis including, but not limited to, service delivery, product information, interactive features, and technical support.
  • “Agreement” means these Terms and Conditions, including any amendments, modifications, or updates that may be provided from time to time.
  • “Data” includes any personal information, usage data, and communication data that you provide or is collected when you utilize our services.
  • “Cookies” refer to small data files lodged on your device that help us enhance your user experience by remembering your preferences and activities.

Service Description and Usage

Optimalumatis offers a broad range of services designed to provide information, facilitate interactive features, and support customer engagement. By using our website, you agree to use the services only for lawful purposes and in accordance with this Agreement. Unauthorized or fraudulent use of our services is strictly prohibited and may result in immediate suspension or termination of your access.

You agree not to misuse or disrupt the operation of our website, data infrastructure, or any related systems. This includes transmitting viruses, spam, or any harmful content that could compromise system integrity or privacy.

Privacy, Data Collection, and Data Protection

Your privacy is of utmost importance to us. At Optimalumatis, we are committed to maintaining the confidentiality, integrity, and security of your personal data. This section details the types of data we collect, why we collect it, how we use it, and the measures we have in place to ensure its safety.

Data Collection

We collect various types of information to provide and improve our Services. This includes:

  • Personal Information: such as your name, email address, telephone number, and mailing address. This information is provided voluntarily by you during registration, service requests, or customer support interactions. For contact purposes, please refer to our designated macros: +971 92561707, [email protected], and 29 Street 11B - Umm Al Sheif - Dubai - United Arab Emirates.
  • Usage Data: such as IP addresses, browser types, access times, pages visited, and other diagnostic data gathered through automated technological means.
  • Payment Information: if applicable, we collect transaction details in order to process payments for services rendered.
  • Cookies and Similar Technologies: to enhance user interaction and site functionality.

Purpose of Data Collection

The personal and usage data you provide is used for the following purposes:

  • To facilitate account creation and service delivery.
  • To communicate with you regarding service updates, promotions, and informational notices.
  • To understand and analyze trends, usage, and user behavior, thereby improving our website and services.
  • To prevent unauthorized access or illegal activities, ensuring overall system security.
  • To comply with legal, regulatory, and industry obligations.

Data Retention and Deletion

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Upon request, you have the right to ask for the deletion or anonymization of your personal data, subject to applicable laws and conditions. Such requests can be made by contacting our support team.

Data Security

We have implemented robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, secure data storage environments, and routine security assessments. Nevertheless, no data transmission over the internet or electronic storage system is completely secure. While we endeavor to safeguard your information, we cannot guarantee absolute security.

Compliance with International Regulations

Optimalumatis adheres to all applicable data protection laws and privacy guidelines. In jurisdictions where such laws are in force, we operate under the legal frameworks that protect your data—including, when applicable, international frameworks such as the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Lei Geral de Proteção de Dados (LGPD), the Personal Data Protection Act (PDPA), and the Personal Information Protection Law (PIPL). We aim to ensure that your rights are respected at all times and that you are provided with the necessary means to control how your data is processed.

User Rights and Data Access

You have a series of rights regarding your personal data, which include but are not limited to:

  • Right to Access: You may request access to your personal data we store and request clear information on how it is used.
  • Right to Rectification: If any of the data we hold is inaccurate or incomplete, you may request corrections.
  • Right to Erasure: Also known as the “right to be forgotten,” you may submit a request for deletion of your personal data, subject to applicable legal exceptions.
  • Right to Restrict Processing: In certain circumstances, you may have the right to request that the processing of your personal data be restricted.
  • Right to Data Portability: You can request that your personal data be provided in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to certain data processing activities, including direct marketing.

If you wish to exercise any of these rights or if you have any questions regarding the use of your data, please contact our Data Protection Officer or customer support using the contact details provided.

Disclaimer and Limitations of Liability

While Optimalumatis strives to ensure a reliable, secure, and efficient user experience, the website and the services are provided on an "as is" and "as available" basis. We make no guarantees, either expressed or implied, pertaining to the reliability, availability, or accuracy of the site or its content.

Under no circumstances shall Optimalumatis, its owners, affiliates, employees, or agents be held liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to your access to, use of, or inability to use the services—even if we have been advised of the possibility of such damages. Your use of the website is solely at your own risk.

Nothing in this Agreement shall limit or exclude our liability for any breach of our obligations under applicable consumer protection, data protection, or similar legislation.

Amendments and Modifications

Optimalumatis reserves the right to modify, amend, or update this User Agreement at any time to reflect changes in our services, technological advances, or evolving legal requirements. Notice of any material changes will be provided by updating the effective date to 2024-12-31. We encourage you to review this Agreement periodically to stay informed about the terms that govern your use of our services.

Your continued use of the website after any modifications will be deemed acceptance of those changes. If you do not agree to the modified terms, please cease using our services immediately.

Governing Law and Jurisdiction

This User Agreement shall be governed by and interpreted in accordance with the applicable laws and regulations. Should any dispute arise between you and Optimalumatis, including any question regarding its existence, validity, or termination, you and Optimalumatis agree to submit to the exclusive jurisdiction of the competent courts.

Any claims related to this Agreement must be brought within the statutory time limits. Should any provision of this Agreement be found unenforceable or invalid, the remaining provisions shall continue to be valid and enforceable.

Contact Information

If you have any questions, concerns, or requests regarding this User Agreement, our privacy practices, or how your data is handled, please contact our support team. You may reach us through the following channels:

  • Email: [email protected]
  • Telephone: +971 92561707
  • Address: 29 Street 11B - Umm Al Sheif - Dubai - United Arab Emirates

All inquiries will be addressed in a timely and professional manner. We appreciate your efforts in helping us maintain transparency and trust in the services we provide.

Miscellaneous Provisions

This Agreement constitutes the entire understanding between you and Optimalumatis regarding your use of the services, superseding any prior agreements or understandings. The failure of Optimalumatis to enforce any right or provision of this Agreement shall not be deemed a waiver of such right or provision.

If any provision of this Agreement is held invalid or unenforceable by a court or other competent authority, such provision shall be selectively limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.

The headings in this Agreement are for convenience only and do not affect its interpretation. In the event of any inconsistency between the English version of this Agreement and translations, the English version shall prevail.

Acknowledgment and Acceptance

By continuing to access or use our services, you confirm that you have read, understood, and agreed to be bound by the terms and conditions of this User Agreement. Should you not agree with any of these terms, please do not use our services and contact us if you have any concerns or require further clarification.

Your trust is paramount to us, and we commit to ensuring that your data is managed securely and ethically, while providing you with a high-quality service experience. Thank you for choosing Optimalumatis as your trusted service provider.